Anna Odrinskaya, Chief Strategy Officer
Enterprises leverage Atlassian products such as Jira, Confluence, and more for project management, customer support, and document collaboration, owing to their ability to make business operations agile and efficient. However, with cybersecurity emerging as a major challenge in today’s post-pandemic business environment, having an additional authentication layer of security can protect Atlassian products, providing a secure ecosystem for enterprises. Security gaps within their enterprise systems can cost them a fortune, and as a result, they need to patch them head-on. Established to address this need is Alpha Serve
, a Ukrainian-based software development company and Atlassian Gold marketplace partner.
“We leverage two-factor authentication (2FA), a simple but powerful method, to help clients improve the security posture of Jira, Confluence, and other Atlassian products,” mentions Anna Odrinskaya, Chief Strategy Officer of Alpha Serve. Their flagship security solutions include 2FA plugins
for Jira, Confluence, Bamboo, Bitbucket, and Crowd that help ensure hassle-free and secure user log-in to these applications. Enterprises can easily install them from Atlassian Marketplace and deploy them directly into their existing Jira and Confluence platforms.
The primary beneficiaries of Alpha Serve’s solutions are organizations that work with a distributed workforce and hybrid teams that access Atlassian accounts from different securityconscious networks. By combining user credentials with an additional factor such as TOTP, physical security keys, or fingerprints, the company’s products help confirm the identity of users accessing various Atlassian products. Having this additional factor for security makes it more difficult for hackers to execute credential-stuffing attacks.
What separates Alpha Serve from the competition is its ability to provide 2FA security solutions tailored to clients’ needs and existing business processes. They perform numerous penetration tests to check vulnerabilities and understand clients’ security posture. As third-party users continuously monitor alpha Serve’s security applications, they can predict future vulnerabilities and take precautions in advance.
In addition, with its business operations built around customer success, the company constantly augments its applications with new features and functionalities based on clients’ feedback. For example, capabilities such as IP whitelisting and 2FA for accessing Jira were developed completely based on customer feedback. In addition, Alpha Serve makes its solutions compatible with new versions of Atlassian products.
Such capabilities and functions help improve the security posture of their clients’ enterprise software and bring measurable outcomes for the businesses. In one instance, a reputed university that used Jira, Jira Service Management, and Confluence approached Alpha Serve to secure their records by limiting their accounts to authorized personnel. Traditionally, the university accomplished this by allowing users to log into the accounts using on-campus networks or VPNs. However, with the need to provide authorized access through networks outside the campus becoming apparent, they wanted an extra layer of security for their Confluence platform during remote log-in attempts. After extensive research, the client downloaded and installed Alpha Serve’s 2FA plugins for Jira and Confluence for a free trial period. The client regularly sent feedback to Alpha Serve, which enabled them to improve the product and tailor the security solutions to their specific needs. After testing, evaluation, and improvement, the university switched to a paid version of the plugins for both Jira and Confluence and started to use them in full swing.
“We leverage two-factor authentication (2FA), a simple but powerful method, to help clients improve the security posture of Jira, Confluence, and other Atlassian products,” mentions Anna Odrinskaya, Chief Strategy Officer of Alpha Serve.
Such success stories stem from Alpha Serve’s expertise in software development and experience in tailoring solutions to their customers’ business needs. Moving ahead, the company plans to support their clients using Jira with their cloud migration strategies, develop new apps, and enter new marketplaces apart from Atlassian, Magento, and Shopify. With such solutions and tools, the company plans to support more clients with their expanding security and other business needs. “At Alpha Serve, we always strive embrace innovative technologies and novel techniques to help enterprises increase their security levels,” concludes Anna.